tag:conferma.statuspage.io,2005:/historyConferma Status - Incident History2024-03-29T00:00:03+00:00Confermatag:conferma.statuspage.io,2005:Incident/202231052024-03-29T00:00:03+00:002024-03-29T00:00:03+00:00NIUM – Scheduled Maintenance – 29.03.2024<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>00:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:02</var> GMT</small><br><strong>Scheduled</strong> - Dear Client,<br /> <br /><br />We would like to inform you that Malta has upcoming national holidays on Friday 29th March 2024. During this time, deposits sent via Barclays will not be processed and our normal support service will not be available. <br /><br />Fund transfers to our Barclays accounts should be sent earlier than usual, to allow our team to process them on your respective funding accounts before the holiday to avoid any depositing delays.<br /><br />In the meantime, our usual critical support service will be available to you should the need arise.<br /><br /><br />Best regards,<br />Nium Client Experience team</p>tag:conferma.statuspage.io,2005:Incident/203887362024-03-28T14:53:07+00:002024-03-28T14:53:07+00:00MasterCard Service disruption has been identified for InControl in the Production environment<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:53</var> GMT</small><br><strong>Identified</strong> - Date: 28 March 2024<br /><br />A service disruption has been identified for InControl in the Production environment.<br /><br />When did the incident start?:<br />25 March 2024, 13:28 CT (18:28 UTC)<br /><br /><br />Impact Description:<br />Teams have identified an InControl clearing issue for a file dated March 01. Teams have identified some duplicate clearing records which were incorrectly reprocessed on March 25 which may impact the balance available on a VCN for some of the customers.<br /><br />Teams are working to understand the impact of this duplicate processing and a path forward.<br /><br />Customer Region Impacted: Global<br />Mastercard Reference Number: INC000000379668<br />Communications Reference ID: 186702<br /><br />customer_support@mastercard.com<br /><br />Toll Free:<br />United States 1-800-999-0363<br />Canada 1-800-455-9233<br />Ireland 1-800-818-383<br />Spanish Language Support: 1-636-722-6292<br /><br />Europe: 353-1-562-1208<br />United Kingdom: 0808-234-6126<br />Support International: 1-636-722-6176 or 1-636-722-6636<br />India: 000-800-440-5196, 000-800-100-1585</p>tag:conferma.statuspage.io,2005:Incident/203886332024-03-28T14:53:07+00:002024-03-28T14:53:07+00:00Important update to MFA enablement<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:37</var> GMT</small><br><strong>Identified</strong> - We have moved the date for mandatory MFA enablement from 1st April 2024 to 2nd April 2024. This is to ensure that support is not compromised in any way by the U.K. Bank Holiday weekend.</p>tag:conferma.statuspage.io,2005:Incident/203190672024-03-28T09:52:03+00:002024-03-28T09:52:03+00:00Conferma Control Approval Issues<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:52</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:15</var> GMT</small><br><strong>Investigating</strong> - We are currently experiencing issue with the approval process for users to teams within Conferma Control.<br /><br />This is being investigated on priority by our internal teams to ensure a fix is applied as soon as possible.<br /><br />Further updates will be provided.</p>tag:conferma.statuspage.io,2005:Incident/203221972024-03-28T09:51:40+00:002024-03-28T09:51:40+00:00Visa Authorization Declines<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:51</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>19:21</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing Authorization declines.</p>tag:conferma.statuspage.io,2005:Incident/203801452024-03-27T17:00:56+00:002024-03-27T17:00:56+00:00Conferma incident - ongoing<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:00</var> GMT</small><br><strong>Investigating</strong> - Please be informed that we have noticed Conferma Connectivity Log in issues, which may have affected Conferma services.<br /><br />You may experience logging in issues which can be resolved by adding a value to the language dropdown in the login page, please select a language before logging in to avoid issues<br /><br />Thank you for your patience while we restore the services and we apologise for the inconvenience caused.<br /><br />Further updates to be provided</p>tag:conferma.statuspage.io,2005:Incident/203335782024-03-27T16:42:02+00:002024-03-27T16:42:02+00:00Emergency Maintenance for InControl for Commercial Payments (ICCP)<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>16:42</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>04:57</var> GMT</small><br><strong>Monitoring</strong> - No reports of issues after maintenance.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>00:30</var> GMT</small><br><strong>Investigating</strong> - Date: 22 March 2024<br />Mastercard teams have scheduled emergency maintenance for InControl for Commercial Payments (ICCP) in the Production environment. <br />To: InControl contacts<br /><br />Maintenance Start: 23 March 2024, 22:00 CT (24 March, 03:00 UTC)<br />Maintenance End: 23 March 2024, 22:15 CT (24 March, 03:15 UTC)<br /><br />Impact Description: During the impact window, customers may experience intermittent failures with VCN calls using the InControl for Commercial Payments (ICCP) and InControl Retail & Purchase Application Programming Interface (API) in the Production environment.<br />Region: Global</p>tag:conferma.statuspage.io,2005:Incident/203355012024-03-27T16:41:12+00:002024-03-27T16:41:12+00:00Barclaycard - MasterCard Retail API<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>16:41</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>06:33</var> GMT</small><br><strong>Monitoring</strong> - Service resumed around 05:29 GMT. Issue raised with Mastercard. Monitoring.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>05:55</var> GMT</small><br><strong>Investigating</strong> - Please be informed that we have noticed a Conferma connectivity issue, which may have slowed down overall response times with Conferma services.<br /><br />Conferma technical teams have been invoked to restore the service. Our teams will continue to monitor the system for stability.<br /><br />Thank you for your patience while we restore the services and we apologise for the inconvenience caused.</p>tag:conferma.statuspage.io,2005:Incident/202611332024-03-24T02:01:56+00:002024-03-24T02:01:56+00:00NIUM – Scheduled Maintenance – 24.03.2024<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>02:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>01:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:36</var> GMT</small><br><strong>Scheduled</strong> - Dear Client, <br /><br />We refer to our previous communication dated 2nd February 2024 to remind you that our card processing partner GPS is conducting scheduled maintenance.<br /><br />Kindly be reminded that this will occur on Sunday 24th from 01:00 to 03:00 GMT. There will be intermittent unavailability across all services during this time.<br /><br />Nium will use its auto-routing feature to failover to our secondary card processor for the card products which support this feature. Therefore we anticipate impact should be kept to a minimum during this time.<br /><br />We apologise for any impact this may have on your operations.<br /><br />Best regards,<br />Nium Client Experience team</p>tag:conferma.statuspage.io,2005:Incident/202611372024-03-23T19:00:56+00:002024-03-23T19:00:56+00:00NIUM – Scheduled Maintenance – 23.03.2024<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>19:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>17:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:36</var> GMT</small><br><strong>Scheduled</strong> - Dear Client, <br /><br />We refer to our previous communication dated 2nd February 2024 to remind you that our card processing partner GPS is conducting scheduled maintenance.<br /><br />Kindly be reminded that this will occur on Saturday 23rd March 2024 from 17:00 to 19:00 GMT. There will be intermittent unavailability across all services during this time.<br /><br />Nium will use its auto-routing feature to failover to our secondary card processor for the card products which support this feature. Therefore we anticipate impact should be kept to a minimum during this time.<br /><br />We apologise for any impact this may have on your operations.<br /><br />Best regards,<br />Nium Client Experience team</p>tag:conferma.statuspage.io,2005:Incident/201754452024-03-21T09:00:56+00:002024-03-21T09:00:56+00:00NIUM – Scheduled Maintenance – 21.03.2024<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>09:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:16</var> GMT</small><br><strong>Scheduled</strong> - Dear Client,<br /><br />Please find below our monthly planned Patching and Maintenance taking place in the month of March which includes the installation of patches to our systems for 3rd party-supplied components i.e. MySQL, Apache, etc.<br /><br />The PRODUCTION environment will have the updates applied on 21st March 2024 from 06:00 GMT till 09:00 GMT.<br /><br />Patching in the environment will incur a short period of intermittent downtime ranging from 5 and up to 30 minutes whilst systems are rebooted, etc.<br /><br />Best regards,<br />Nium Client Experience team</p>tag:conferma.statuspage.io,2005:Incident/203076742024-03-20T13:09:18+00:002024-03-20T13:09:18+00:00American Express incident identified - ongoing<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:09</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>06:49</var> GMT</small><br><strong>Investigating</strong> - We have received a few deployment issues with the American Express vNG API deployment method.<br /><br />This has been raised with AMEX.</p>tag:conferma.statuspage.io,2005:Incident/202682242024-03-20T05:00:56+00:002024-03-20T05:00:56+00:00Advanced Notification of US Bank API Maintenance - 19th March 2024<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>05:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>02:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:57</var> GMT</small><br><strong>Scheduled</strong> - Dear API Partner,<br /><br />There’s maintenance scheduled for APIs you have access to. See the below details for more information.<br /><br />What’s happening<br />We will perform maintenance on our Card as a Service and Virtual Card Payments APIs in the following production environment:<br /><br />• https://apip2.usbank.com<br /><br />When it's happening<br />Start date / time Tuesday, March 19 at 9 p.m. CT<br />End date / time Tuesday, March 19 at 11:59 p.m. CT<br /><br />What to expect<br />There is no action required from you prior to or during this maintenance activity; however, API services may be unavailable for up to 1 hour while the maintenance is occurring.<br /><br />Please contact us if you have any questions about this maintenance.<br /><br />Thank you,<br />U.S. Bank | Connected Finance Assistance Center</p>tag:conferma.statuspage.io,2005:Incident/202231032024-03-20T00:00:56+00:002024-03-20T00:00:56+00:00NIUM – Scheduled Maintenance – 19.03.2024<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>00:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>00:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:01</var> GMT</small><br><strong>Scheduled</strong> - Dear Client,<br /> <br /><br />We would like to inform you that Malta has upcoming national holidays on Tuesday 19th March 2024. During this time, deposits sent via Barclays will not be processed and our normal support service will not be available. <br /><br />Fund transfers to our Barclays accounts should be sent earlier than usual, to allow our team to process them on your respective funding accounts before the holiday to avoid any depositing delays.<br /><br />In the meantime, our usual critical support service will be available to you should the need arise.<br /><br /><br />Best regards,<br />Nium Client Experience team</p>tag:conferma.statuspage.io,2005:Incident/200379622024-03-19T10:00:57+00:002024-03-19T10:00:57+00:00Advanced Notification of American Express Virtual Payments Planned Maintenance - 18/19th March 2024<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>12:34</var> GMT</small><br><strong>Scheduled</strong> - We are planning a maintenance activity which may result in intermittent impacts to your ability to create Virtual Cards. <br /><br />Start Date : March 18th-2024, 23:00 MST<br />End Date : March 19th-2024, 03:00 MST<br /><br />Thank you for your cooperation and understanding. <br /><br />Regards, <br />American Express</p>tag:conferma.statuspage.io,2005:Incident/202704642024-03-17T03:01:24+00:002024-03-17T03:01:24+00:00NIUM Emergency Maintenance - 17th March 2024<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>03:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>00:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:43</var> GMT</small><br><strong>Scheduled</strong> - Dear Client, <br /><br />Our card processing partner GPS is conducting emergency maintenance on Sunday 17th March 2024 from 00:00 to 03:00 GMT. There will be intermittent unavailability across all services during this time.<br /><br />Nium will use its auto-routing feature to failover to our secondary card processor for the card products which support this feature. Therefore we anticipate impact should be kept to a minimum during this time.<br /><br />We apologise for any impact this may have on your operations.<br /><br />Best regards,<br />Nium Client Experience team</p>tag:conferma.statuspage.io,2005:Incident/202680672024-03-17T03:00:56+00:002024-03-17T03:00:56+00:00Pax2pay scheduled a new maintenance - 17th March 2024<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>03:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>00:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:50</var> GMT</small><br><strong>Scheduled</strong> - On Sunday the 17th March 2024 between 00:00 and 03:00 GMT (UK Time) our card processing partner will be completing emergency maintenance, which may result in intermittent unavailability of card services during this time. Please note this maintenance impacts our Card Service only.<br /><br />During this period, you may experience intermittent card creation, authorisation and card management failures. Where failures are experience, our API will return the appropriate failure codes in our responses to the requests you make.<br /><br />For any questions related to this outage, please contact us:<br />support@pax2pay.com<br /><br />Scheduled for<br /><br />March 17, 2024 at 12:00 AM GMT - March 17, 2024 at 3:00 AM GMT</p>tag:conferma.statuspage.io,2005:Incident/201558842024-03-16T15:00:56+00:002024-03-16T15:00:56+00:00NIUM – Scheduled Maintenance – 16.03.2024<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>15:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:25</var> GMT</small><br><strong>Scheduled</strong> - Dear Client,<br /><br />Our banking partner, Banking Circle is conducting scheduled maintenance on Saturday 16th March 2024 from 10:00 GMT to 15:00 GMT. Deposits may be delayed during this time.<br /><br />To mitigate any potential delays in depositing, we recommend initiating fund transfers via Banking Circle earlier than usual.<br /><br />We apologise for any impact this may have on your operations.<br /><br />Best regards,<br />Nium Client Experience team</p>tag:conferma.statuspage.io,2005:Incident/202418762024-03-15T03:00:56+00:002024-03-15T03:00:56+00:00Premier Inn Notice of Live Booking System Outage - Friday 15th March 2024<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>03:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>02:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:49</var> GMT</small><br><strong>Scheduled</strong> - Hi all, <br /><br />This is an advance notification of an outage that is due to take place in our Live Opera PMS. <br /><br />What<br />This is advance notification of an update that Oracle will be applying in Opera. <br /><br />When<br />Our Live Booking System will be unavailable between: <br /><br />Friday 15th March 2024 - 02:00 to 03:00 UTC<br /> <br /><br />Please note: should you experience any problems accessing our Opera PMS outside the above window please follow your normal procedures to report a fault. <br /><br />Why<br />Oracle to apply a new SSD Certificate. <br /><br />Impact<br />During the update, our Opera PMS will be unavailable to make bookings via all channels; No other changes will be made.<br /> <br /><br />Any questions or issues please raise with the Premier Inn Team</p>tag:conferma.statuspage.io,2005:Incident/201930542024-03-14T08:01:19+00:002024-03-14T08:01:19+00:00New ServiceNow Customer Portal 12th March 2024<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>08:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>08:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:18</var> GMT</small><br><strong>Scheduled</strong> - From Tuesday the 12th March 2024, we are introducing ServiceNow which is a new and improved customer portal, allowing us to serve you even better. <br /><br />The new ServiceNow portal will deliver several improvements to your experience: <br /><br />• A more user-friendly interface: easily view your submitted cases and monitor their progress, get up-to-date <br /> system status information, access help content, and view reporting on your cases submitted – all in one <br /> place. <br />• Improved self-service functionality: see the progress of all your open cases at a glance, add comments to <br /> cases. <br />• Access up-to-date help information to get the most out of the systems, with the ability to add comments to <br /> articles and suggest improvements. <br /><br />When we complete the switch-over on the 12th March, our existing customer portal links will automatically redirect you to the new portal. There will be a brief period of downtime.<br /><br />User guides available here https://help.conferma.com/hc/en-us/articles/12984408774556-ServiceNow-Portal-User-Guides<br /><br />If you encounter any difficulties either logging on or registering, please email support@zendesk.conferma.com</p>tag:conferma.statuspage.io,2005:Incident/201754442024-03-14T08:00:56+00:002024-03-14T08:00:56+00:00NIUM – Scheduled Maintenance – 14.03.2024<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>08:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>07:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:16</var> GMT</small><br><strong>Scheduled</strong> - Dear Client,<br /><br />Please find below our monthly planned Patching and Maintenance taking place in the month of March which includes the installation of patches to our systems for 3rd party-supplied components i.e. MySQL, Apache, etc.<br /><br />The PIT (testing) environment will have its updates applied on 14th March 2024 from 07:00 GMT till 8:00 GMT.<br /><br />Patching in the environment will incur a short period of intermittent downtime ranging from 5 and up to 30 minutes whilst systems are rebooted, etc.<br /><br />Best regards,<br />Nium Client Experience team</p>tag:conferma.statuspage.io,2005:Incident/202319372024-03-13T03:00:00+00:002024-03-13T09:01:45+00:00MasterCard - Smart Data - Outage - 12.03.24<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>03:00</var> GMT</small><br><strong>Resolved</strong> - URGENT NOTIFICATION - SERVICE RESTORED<br /><br />Service has been restored for Smart Data.<br /><br />Impact Start: 12 March 2024, 03:22 CT (08:22 UTC)<br />Impact End: 12 March 2024, 17:00 CT (22:00 UTC)<br /><br />Impact Description: During the impact window, customers may have experienced delay in file deliveries.<br /><br />Mastercard Reference Number: INC000000376673<br />Communications Reference ID: 185508<br />customer_support@mastercard.com</p>tag:conferma.statuspage.io,2005:Incident/201185082024-03-11T09:37:58+00:002024-03-11T09:37:58+00:00Mastercard service disruption has been identified for InControl<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>09:37</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>10:58</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>01:04</var> GMT</small><br><strong>Investigating</strong> - During the impact window, customers may experience intermittent failures in create/update/delete VCN calls in the Production environment for InControl for Commercial Payments (ICCP).</p>tag:conferma.statuspage.io,2005:Incident/201951802024-03-11T09:37:37+00:002024-03-11T09:37:37+00:00Notification of card failures for American Express vPayment<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>09:37</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>18:51</var> GMT</small><br><strong>Update</strong> - We are still experiencing an outage with American Express vPayment API.<br /><br />This has been raised to the card provider to investigate on priority and resolve.<br /><br />Further updates to be provided.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:49</var> GMT</small><br><strong>Investigating</strong> - We are currently experiencing an outage with American Express vPayment API.<br /><br />This has been raised to the card provider to investigate on priority and resolve.<br /><br />Further updates to be provided.</p>tag:conferma.statuspage.io,2005:Incident/199391162024-03-10T11:00:56+00:002024-03-10T11:00:56+00:00Conferma Essential Maintenance 10th March 2024<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>13:10</var> GMT</small><br><strong>Scheduled</strong> - Essential maintenance has been scheduled for the Conferma Pay Network Firewalls on Sunday 10th March 2024 between 06:00 and 11:00 UK time.<br /><br />Impact: SNAP, Booker and Online platforms may experience intermittent connectivity<br /><br />Description: Essential maintenance is expected to take no longer than 5 hours to complete.<br /><br />During this maintenance window Conferma Pay firewalls are to be patched as part of the scheduled work. No Customer Outage is expected; however, during this four hour period the platform may be operating at reduced resiliency.</p>