Microsoft 365 Email Service Disruption
Monitoring - Please be aware that an ongoing service disruption with Microsoft 365 is impacting customers and partners who use Microsoft 365 for their email services.

As a result of this third-party issue, affected customers and partners may experience difficulties sending and receiving emails. This may also result in delays or non-receipt of email notifications from the following services:

Conferma Connect
Email Notifications
Invoice Importing via email
General email communications
Support responses via our support platform, which may also be delayed due to the impact on Microsoft 365 email services.

Our services remain fully operational. The issue is with Microsoft 365's email services and is not caused by a disruption to our platform. The impact is limited to customers and partners who rely on Microsoft 365 for their email services.

While email communications and responses from our support team may be delayed, business clients can continue to contact us directly through our platform at help.conferma.com. Logging in and using the platform directly will allow you to communicate with our support team without relying on email while this issue is ongoing.

We are continuing to monitor the situation and will provide further updates as more information becomes available and Microsoft works to restore its services.
Nov 13, 2026 - 08:17 GMT

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

Unresolved incident: Microsoft 365 Email Service Disruption.

Nov 12, 2026

No incidents reported.

Nov 11, 2026

Transaction File Import Delays
Resolved - Transaction file processing has now completed successfully, and all delayed transaction data has been processed.
Nov 11, 11:29 GMT
Monitoring - We are currently experiencing a delay in the processing of transaction data due to transaction files not yet being received.
Our teams are actively investigating and working to restore normal processing.
We apologise for any inconvenience this may cause and will provide a further update once processing has completed.
Nov 11, 07:55 GMT
External Incident Awareness - Visa VPA API Deployment Failures
Resolved - Following a 24-hour period of heightened monitoring, we can confirm a 100% successful deployment rate for the VISA VPA API deployment method, with no further impact observed.

As a result, this incident is now considered resolved. Root cause investigation remains ongoing, and a full RCA will be shared with the relevant stakeholders within 5 business days. We will continue to review all available data to fully understand the contributing factors and identify any preventative actions required.
Nov 11, 09:29 GMT
Monitoring - Service has recovered and no further impact is currently being observed.

Root cause investigation is ongoing, and we have entered a period of heightened monitoring to ensure continued stability and performance.
Nov 10, 08:52 GMT
Update - Investigation of this issue remains ongoing. Conferma, Visa, and other relevant stakeholders continue to work collaboratively to determine the root cause and identify a resolution. At this time, the underlying cause has not yet been confirmed, but all parties remain actively engaged. Further updates will be provided as additional information becomes available.
Nov 10, 08:19 GMT
Investigating - Please be aware that we are currently experiencing failures affecting Visa VPA API deployments. Conferma and Visa are actively investigating the issue and working together to identify the cause. We appreciate your patience while this investigation is ongoing and will provide further updates as more information becomes available.
Nov 9, 22:22 GMT

Nov 10, 2026

Nov 9, 2026

AirPlus Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 05:00 GMT
Scheduled - Start: 09 November 2026, 06:00 CET (05:00 UTC)
End: 09 November 2026, 07:00 CET (06:00 UTC)
Impact: Degraded Performance

Our third-party issuer, AirPlus, has advised of scheduled maintenance to their Virtual Cards platform.

During the maintenance window, customers may experience brief disruptions or delays of up to 30 minutes when generating AirPlus Virtual Card account numbers (CPNs). Transaction authorisation and all other authorisation system interfaces are expected to remain fully operational.

This maintenance is being performed by AirPlus and is outside of Conferma's direct control.
Nov 6, 14:10 GMT

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

External Incident Awareness - Wex Deployment Failures
Resolved - The issue impacting WEX deployments has now been resolved, the issue was identified as being with the external provider and has been addressed.

Services have been operating normally following the resolution, and we continue to monitor the situation closely.
Nov 5, 19:36 GMT
Update - We are continuing to work on a fix for this issue.
Nov 5, 14:55 GMT
Identified - Please be aware that we are current seeing failures impacting Wex deployments.

Conferma has reported the impact to Wex and we await their investigation.

Updates will be shared as they become available.
Nov 5, 14:55 GMT
Transaction File Import Delays
Resolved - We are pleased to confirm that the delay affecting the processing of imported transaction data files has now been resolved and normal processing has resumed.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve the issue.
Nov 5, 19:13 GMT
Monitoring - We are currently experiencing a delay in the processing of imported transaction data files.

Our teams are actively investigating and working to restore normal processing.

We apologise for any inconvenience this may cause and will provide a further update once processing has completed.
Nov 5, 06:58 GMT

Nov 4, 2026

Transaction File Import Delays
Resolved - We are pleased to confirm that the delay affecting the processing of imported transaction data files has now been resolved and normal processing has resumed.

We apologise for any inconvenience caused and thank you for your patience while we worked to resolve the issue.
Nov 4, 08:06 GMT
Monitoring - We are currently experiencing a delay in the processing of imported transaction data files.

Our teams are actively investigating and working to restore normal processing.

We apologise for any inconvenience this may cause and will provide a further update once processing has completed.
Nov 4, 07:09 GMT

Nov 3, 2026

Transaction File Import Delays
Resolved - Imported transaction data file processing has now returned to normal, and all delayed files have been successfully processed.

We apologise for any inconvenience caused during this incident and thank you for your patience while our teams investigated and resolved the issue.
Nov 3, 10:49 GMT
Monitoring - We are currently experiencing a delay in the processing of imported transaction data files.

Our teams are actively investigating and working to restore normal processing.

We apologise for any inconvenience this may cause and will provide a further update once processing has completed.
Nov 3, 06:58 GMT

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

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