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Scheduled Maintenance

Scheduled Maintenance: PAPI API Feature Improvements Aug 26, 2026 06:00-07:00 BST

Scheduled - We will be implementing feature improvements to the papi.conferma.com API on Wednesday, 26 August at 06:00 GMT.
No service impact is expected as a result of this change. However, if you have any questions or concerns, please contact a member of the Conferma team for further information.
Aug 20, 2026 - 14:26 BST

Aug 26, 2026

No incidents reported today.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

Data Handoff Reporting Delays
Resolved - This incident has been resolved.
Aug 24, 08:11 BST
Monitoring - Reporting data has now been successfully re-queued and processing has resumed.

We are currently working through the backlog of reports generated during the disruption. We expect this backlog to clear over the coming hours, with normal reporting service anticipated to be fully restored by the morning.

Our teams will continue to closely monitor the service throughout the weekend to ensure processing continues as expected.

We apologise for any inconvenience caused and thank you for your patience.
Aug 21, 20:47 BST
Investigating - We are currently experiencing a delay in the handoff and processing of reporting data.

The affected reports are expected to be re-queued by 22:00 UTC. Our teams are actively working to restore normal processing and minimise any impact.

We will provide a further update as progress is made.

We apologise for any inconvenience caused.
Aug 21, 15:43 BST

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Aug 20, 2026

Delays in One-Time Passcode Delivery
Resolved - Changes have been deployed to optimise OTP processing and increase service throughput. As a result, the backlog is now being processed successfully and delivery times are returning to expected levels.

As the queue continues to clear, some users may receive delayed OTP messages that were originally generated yesterday. We are continuing to monitor the service closely and recovery remains on track.

We apologise for any inconvenience caused and thank customers for their patience.
Aug 20, 11:15 BST
Investigating - We are currently investigating delays affecting the delivery of one-time passcodes (OTPs) for a subset of customers.

Customers may experience longer than expected wait times when requesting OTPs. In some cases, an OTP may arrive after a newer OTP has already been requested, causing the original code to be invalid on receipt.

Our teams are actively working to identify the cause and restore normal service as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.
Aug 20, 10:08 BST

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

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