External Incident Awareness - Visa VPA API Deployment Failures
Monitoring - Service has recovered and no further impact is currently being observed.

Root cause investigation is ongoing, and we have entered a period of heightened monitoring to ensure continued stability and performance.
Nov 10, 2026 - 08:52 GMT
Update - Investigation of this issue remains ongoing. Conferma, Visa, and other relevant stakeholders continue to work collaboratively to determine the root cause and identify a resolution. At this time, the underlying cause has not yet been confirmed, but all parties remain actively engaged. Further updates will be provided as additional information becomes available.
Nov 10, 2026 - 08:19 GMT
Investigating - Please be aware that we are currently experiencing failures affecting Visa VPA API deployments. Conferma and Visa are actively investigating the issue and working together to identify the cause. We appreciate your patience while this investigation is ongoing and will provide further updates as more information becomes available.
Nov 09, 2026 - 22:22 GMT

Nov 10, 2026

Unresolved incident: External Incident Awareness - Visa VPA API Deployment Failures.

Nov 9, 2026

AirPlus Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 05:00 GMT
Scheduled - Start: 09 November 2026, 06:00 CET (05:00 UTC)
End: 09 November 2026, 07:00 CET (06:00 UTC)
Impact: Degraded Performance

Our third-party issuer, AirPlus, has advised of scheduled maintenance to their Virtual Cards platform.

During the maintenance window, customers may experience brief disruptions or delays of up to 30 minutes when generating AirPlus Virtual Card account numbers (CPNs). Transaction authorisation and all other authorisation system interfaces are expected to remain fully operational.

This maintenance is being performed by AirPlus and is outside of Conferma's direct control.
Nov 6, 14:10 GMT

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

External Incident Awareness - Wex Deployment Failures
Resolved - The issue impacting WEX deployments has now been resolved, the issue was identified as being with the external provider and has been addressed.

Services have been operating normally following the resolution, and we continue to monitor the situation closely.
Nov 5, 19:36 GMT
Update - We are continuing to work on a fix for this issue.
Nov 5, 14:55 GMT
Identified - Please be aware that we are current seeing failures impacting Wex deployments.

Conferma has reported the impact to Wex and we await their investigation.

Updates will be shared as they become available.
Nov 5, 14:55 GMT
Transaction File Import Delays
Resolved - We are pleased to confirm that the delay affecting the processing of imported transaction data files has now been resolved and normal processing has resumed.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve the issue.
Nov 5, 19:13 GMT
Monitoring - We are currently experiencing a delay in the processing of imported transaction data files.

Our teams are actively investigating and working to restore normal processing.

We apologise for any inconvenience this may cause and will provide a further update once processing has completed.
Nov 5, 06:58 GMT

Nov 4, 2026

Transaction File Import Delays
Resolved - We are pleased to confirm that the delay affecting the processing of imported transaction data files has now been resolved and normal processing has resumed.

We apologise for any inconvenience caused and thank you for your patience while we worked to resolve the issue.
Nov 4, 08:06 GMT
Monitoring - We are currently experiencing a delay in the processing of imported transaction data files.

Our teams are actively investigating and working to restore normal processing.

We apologise for any inconvenience this may cause and will provide a further update once processing has completed.
Nov 4, 07:09 GMT

Nov 3, 2026

Transaction File Import Delays
Resolved - Imported transaction data file processing has now returned to normal, and all delayed files have been successfully processed.

We apologise for any inconvenience caused during this incident and thank you for your patience while our teams investigated and resolved the issue.
Nov 3, 10:49 GMT
Monitoring - We are currently experiencing a delay in the processing of imported transaction data files.

Our teams are actively investigating and working to restore normal processing.

We apologise for any inconvenience this may cause and will provide a further update once processing has completed.
Nov 3, 06:58 GMT

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

External Incident Awareness - WEX Deployment Failures
Resolved - The issue impacting WEX deployments has now been resolved, and services have recovered.

If you continue to experience any issues, please raise a case through the usual support channels.

An internal investigation is currently underway to determine the root cause of the disruption.
Oct 29, 14:23 GMT
Investigating - Please be aware that we are currently seeing failures impacting WEX deployments.

Conferma has reported the impact to WEX and we await their investigation.

Updates will be shared as they become available.
Oct 29, 14:05 GMT
Transaction File Import Delays
Resolved - Imported transaction data file processing has now returned to normal, and all delayed files have been successfully processed.

We apologise for any inconvenience caused during this incident and thank you for your patience while our teams investigated and resolved the issue.

No components were affected by this incident.
Oct 29, 08:40 GMT
Monitoring - We are currently experiencing a delay in the processing of imported transaction data files.

Our teams are actively investigating and working to restore normal processing.

We apologise for any inconvenience this may cause and will provide a further update once processing has completed.
Oct 29, 07:01 GMT

Oct 28, 2026

MasterCard Deployment Failures
Resolved - MasterCard have been engaged and we have observed no further deployment failures related to this issue.
Oct 28, 18:30 GMT
Monitoring - We are aware of an issue that could be impacting your experience when using
MasterCard Deployments
Our teams are actively investigating and working to restore service as soon as
possible.
Our apologies for any inconvenience this may have caused.
Oct 28, 17:45 GMT

Oct 27, 2026

PAPI API Feature Improvements
Completed - The scheduled maintenance has been completed.
Oct 27, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 06:00 GMT
Scheduled - We will be implementing feature improvements to the papi.conferma.com API on Tuesday 27th October at 06:00 BST.

No service impact is expected as a result of this change. However, if you have any questions or concerns, please contact a member of the Conferma team for further information.
Oct 23, 08:58 BST
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