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Monitoring - Following recent Government announcements and our own planning sessions, I would like to update you on some of the key decisions we have made to help us navigate through these difficult and uncertain times.
Our overarching objective is to look after the health and wellbeing of our people whilst ensuring the business remains strong and resilient. We will be reviewing our position on a regular basis and making decisions according to Government advice and business conditions.

We have put in place systems and procedures that allow all relevant staff to be able to work remotely to ensure that resources are always available to support our customers.

During these unprecedented times, we are introducing a change freeze similar to the one we normally operate over the Christmas period, with any critical work required being reviewed on an individual basis.


During this time all tickets should be raised via the ticketing system, which is fully managed and monitored by our service desk team. Until further notice Conferma Pay will not be receiving telephone calls as a way of logging a ticket. In the event you experience issues or have queries, please raise a support ticket via the Zen Desk ticket platform at https://help.conferma.com/hc/en-us/requests/new

Our SLA’s will remain unchanged; all tickets will be dealt with and actioned as per contractually agreed.

Conferma Pay will continue to operate 24/7/365 and we remain committed to delivering your services as normal. If you have any questions, please get in touch with your usual Conferma Pay representative.

Best wishes to you all

Simon Barker

Conferma Pay CEO
Mar 23, 10:57 GMT
Conferma Pay Operational
Conferma Pay Online Operational
Conferma Pay App Operational
Conferma Pay Opt In Portal Operational
SNAP Operational
SNAP Operational
Invoice Importer Operational
API Operational
API (payments) Operational
API (booking) Operational
Integration Operational
Travelport Operational
Amadeus Operational
Concur Operational
Sabre Virtual Payment Operational
Banking Partners Operational
ABSA Bank Operational
AirPlus International Operational
American Express Operational
Axis Operational
Bank of America Operational
Barclaycard Operational
BNP Paribas Operational
Bradesco Operational
Broxel Operational
Citi Bank Operational
Comdata Operational
Commonwealth Bank of Australia Operational
Diners Club International Operational
eNett International Operational
HSBC Operational
ING Poland Trevica Operational
Lloyds Operational
PS Bank Operational
RBS Operational
Santander Operational
Silicon Valley Bank Operational
US Bank Operational
Wells Fargo Operational
WEX Operational
Wirecard Operational
JP Morgan Operational
UOB Malaysia Operational
Bank of the West Operational
Bank of Montreal Operational
Ixaris Operational
SEB Kort Operational
Hotel Booker Operational
Hotel Booker Operational
Hotel Booker (mobile) Operational
Hotel Booker Reports Operational
Communications Operational
Email Service Operational
Fax Service Operational
Conferma Pay HQ Under Maintenance
Conferma Pay HQ telephone service Under Maintenance
Conferma Pay Helpdesk Operational
Conferma Pay Change Freeze Advance Notification Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2021

No incidents reported today.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Resolved - This incident has been resolved.
Jan 13, 08:47 GMT
Identified - Conferma Pay have identified intermittent issues with American Express vPayment API which is impacting new cards being deployed, we have notified the bank and they are currently working on a fix.

Further updates to be provided as soon as possible
Jan 13, 07:56 GMT
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.