- Following recent Government announcements and our own planning sessions, I would like to update you on some of the key decisions we have made to help us navigate through these difficult and uncertain times.
Our overarching objective is to look after the health and wellbeing of our people whilst ensuring the business remains strong and resilient. We will be reviewing our position on a regular basis and making decisions according to Government advice and business conditions.
We have put in place systems and procedures that allow all relevant staff to be able to work remotely to ensure that resources are always available to support our customers.
During these unprecedented times, we are introducing a change freeze similar to the one we normally operate over the Christmas period, with any critical work required being reviewed on an individual basis.
During this time all tickets should be raised via the ticketing system, which is fully managed and monitored by our service desk team. Until further notice Conferma Pay will not be receiving telephone calls as a way of logging a ticket. In the event you experience issues or have queries, please raise a support ticket via the Zen Desk ticket platform at https://help.conferma.com/hc/en-us/requests/new
Our SLA’s will remain unchanged; all tickets will be dealt with and actioned as per contractually agreed.
Conferma Pay will continue to operate 24/7/365 and we remain committed to delivering your services as normal. If you have any questions, please get in touch with your usual Conferma Pay representative.
Best wishes to you all
Conferma Pay CEO
Mar 23, 10:57 GMT