Go to Status Page Definitions
American Express - Transaction File delay - 25th to 30th September 2024
Monitoring - Following our previous communication, we have identified additional data for several days from September 24th to November 2nd, and from October 21st to 27th, 2024, to be incomplete. American Express has resubmitted the data, and we expect this to be updated within the next 48 hours.

To recap, the root cause of the issue that prevented us from receiving transaction files from American Express since October 22, 2024, was a scheduled security audit at American Express. This audit inadvertently suspended a file transfer account between the two companies. Although this account was not directly related to the transaction file downloads, the configuration setup at Conferma caused this suspension to impact the associated transfers.
Our technical team, in collaboration with American Express, resolved the issue, and files are now importing correctly.
Nov 13, 2024 - 16:47 GMT
Identified - A transaction file delay has been identified covering the dates September 25th - 30th 2024.

This has been raised with the card provider to ensure the data is sent through as expected.

Further updates to be provided.
Oct 18, 2024 - 11:31 BST
American Express - Transaction File delay - since 22nd October 2024
Monitoring - Following our previous communication, we have identified additional data for several days from September 24th to November 2nd, and from October 21st to 27th, 2024, to be incomplete. American Express has resubmitted the data, and we expect this to be updated within the next 48 hours.

To recap, the root cause of the issue that prevented us from receiving transaction files from American Express since October 22, 2024, was a scheduled security audit at American Express. This audit inadvertently suspended a file transfer account between the two companies. Although this account was not directly related to the transaction file downloads, the configuration setup at Conferma caused this suspension to impact the associated transfers.
Our technical team, in collaboration with American Express, resolved the issue, and files are now importing correctly.
Nov 13, 2024 - 16:47 GMT
Identified - The technical issue affecting transaction data from American Express to Conferma has been resolved, and new transactions are now processing. However, we are awaiting data from October 22nd to 24th.

Updates will be provided.
Nov 06, 2024 - 14:56 GMT
Investigating - A transaction file delay has been identified starting from the date: 22nd October 2024 - ongoing.

Further updates to be provided.
Oct 30, 2024 - 10:40 GMT
Uptime over the past 90 days. View historical uptime.
Conferma Operational
90 days ago
99.99 % uptime
Today
Conferma Online Operational
Conferma App Operational
Conferma Opt In Portal Operational
Control Operational
90 days ago
99.99 % uptime
Today
SNAP Operational
SNAP Operational
Invoice Importer Operational
API Operational
API (payments) Operational
API (booking) Operational
Integration Operational
90 days ago
100.0 % uptime
Today
Travelport Operational
Amadeus Operational
Concur Operational
Sabre Virtual Payment Operational
DEEM Operational
90 days ago
100.0 % uptime
Today
Banking Partners Operational
90 days ago
99.99 % uptime
Today
ABSA Bank Operational
AirPlus International Operational
American Express Operational
Axis Operational
Bank of America Operational
Barclaycard Operational
BNP Paribas Operational
Bradesco Operational
Broxel Operational
Citi Bank Operational
Corpay (Comdata) Operational
Commonwealth Bank of Australia Operational
Diners Club International Operational
eNett International Operational
HSBC Operational
ING Poland Trevica Operational
Lloyds Operational
PS Bank Operational
RBS Operational
Santander Operational
Silicon Valley Bank Operational
US Bank Operational
Wells Fargo Operational
WEX Operational
Wirecard Operational
JP Morgan Operational
UOB Malaysia Operational
Bank of the West Operational
Bank of Montreal Operational
Ixaris/Nium Operational
SEB Kort Operational
Modulr Operational
90 days ago
99.99 % uptime
Today
Brex Operational
90 days ago
99.99 % uptime
Today
Revolut Operational
90 days ago
99.99 % uptime
Today
PNC Bank Operational
90 days ago
99.99 % uptime
Today
OCBC Bank Operational
90 days ago
99.99 % uptime
Today
Corner Bank Operational
90 days ago
99.99 % uptime
Today
NEC Bank Operational
90 days ago
99.99 % uptime
Today
Emirates NBD (UAE) Operational
90 days ago
99.99 % uptime
Today
Mashreq Bank Operational
90 days ago
99.99 % uptime
Today
SMCC Bank Operational
90 days ago
99.99 % uptime
Today
Hotel Booker Operational
Hotel Booker Operational
Hotel Booker (mobile) Operational
Hotel Booker Reports Operational
Communications Operational
Email Service Operational
Fax Service Operational
Conferma HQ Operational
Conferma HQ telephone service Operational
Conferma Helpdesk Operational
Conferma Change Freeze Advance Notification Operational
File Handoff Service Degraded Performance
90 days ago
100.0 % uptime
Today
File Handoff Service Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
Mastercard intermittent Outage: InControl for Commercial Payments (ICBT/ICCP)
Resolved - This incident has been resolved.
Nov 19, 16:02 GMT
Investigating - A service disruption has been identified for ICBT & ICCP

Teams are actively investigating this issue and will provide an update as soon as possible.
Nov 19, 09:59 GMT
Revolut API- Intermittent Deployment Failures - 15/11/2024
Resolved - This incident has been resolved.
Nov 19, 08:32 GMT
Investigating - We have identified an intermittent deployment failures for Revolut API.

This has been raised with the Issuer to investigate.

More update to follow.
Nov 15, 12:24 GMT
File Importer Delay Issue
Resolved - This incident has been resolved.
Nov 19, 08:32 GMT
Monitoring - A fix has been implemented by our technical teams, we are currently working through the back log of files from the 16th November.

Impact : You may experience a short delay viewing transactional data within SNAP.
Nov 18, 12:58 GMT
Investigating - We have identified an issue for Conferma File Importer, our technical teams are currently investigating.

You may experience a delay viewing transactional data within Snap Platform.

Updates will be provided as soon as possible.
Nov 18, 12:22 GMT
Mastercard Outage: InControl for Commercial Payments
Resolved - This incident has been resolved.
Nov 19, 08:31 GMT
Investigating - A service disruption has been identified for InControl for Commercial Payments (ICCP).

Impact Description: Customers may experience intermittent impact to creating, editing, and updating Virtual Card Number (VCN) details along with reporting calls in the Production environment. Those using InControl for Mobile Payments (ICMP) will experience the same disruption.

Mastercard teams are actively investigating this issue and will provide an update as soon as possible.

Region: Global
Impact Start: 18 November 2024, 07:04 CT (13:04 UTC)

Mastercard Reference Number: INC000000435802

Communications Reference ID: 200199

For non-urgent inquiries, you can securely create a case in Support Case Management on Mastercard Connect.
Nov 18, 15:47 GMT
Nov 18, 2024
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Mastercard Planned Maintenance: InControl 15th November 2024
Completed - The scheduled maintenance has been completed.
Nov 15, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 02:00 GMT
Scheduled - Date: 14 November 2024

Mastercard teams will perform planned maintenance for the Event Notifications.

Impact Description: During the maintenance window, customers may experience an intermittent delay in Event Notifications for InControl for Commercial Payments (ICCP). There will be no impact on Virtual Card Number (VCN) create, update, and delete requests during this impact window.

Maintenance Start: 15 November 2024, 20:00 CT (02:00 UTC, 16 November)
Maintenance End: 15 November 2024, 23:00 CT (05:00 UTC, 16 November)

Mastercard Reference Number: CRQ000001310790
Communications Reference ID: 200067

You can learn more about Support Case Management in this training video and follow these guides to learn more about the Mastercard Connect sign-up process.
Nov 14, 16:33 GMT
Nov 14, 2024

No incidents reported.

Nov 13, 2024

Unresolved incidents: American Express - Transaction File delay - since 22nd October 2024, American Express - Transaction File delay - 25th to 30th September 2024.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024
Pax2pay - Card Service Maintenance - 10/11/2024
Completed - The scheduled maintenance has been completed.
Nov 10, 04:16 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 01:34 GMT
Scheduled - On the 10th November 2024 between 00:15 to 04:15 GMT our card processing partner will be completing essential maintenance on their portal to improve their infrastructure.

During this maintenance period, you will experience the following:

• API calls will be unsuccessful during this maintenance period.
• The Modulr customer portal access will be unavailable.
• All our additional services, including our payment services, are unavailable.

Please find some helpful Frequently Asked Questions regarding this maintenance below.

Can we send API calls during this time?
API calls will receive an error message. If your platform can replay messages that got this response, we would like to encourage you to do so. Your API calls will succeed as soon as the platform is back online, so you don't need to take any manual intervention

.Can we send payments during this time?
No, all outbound payment services will be unavailable during this time.

Will inbound payments be accepted during this time?
Faster Payments sent to Modulr accounts during this period will be applied once the maintenance has concluded.We will be unable to apply SEPA payments sent to Modulr accounts. During this period, all SEPA payments attempting to pay Modulr accounts will be unsuccessful. As the maintenance window is taking place over the weekend, our other supported inbound payment types (CHAPS, DD, SEPA Credit Transfer) are unaffected, as they do not deposit during the weekend.

Will card authorisations be processed during this time?
No, all card authorisations will be unsuccessful.

Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.
Nov 10, 01:33 GMT
Nov 9, 2024

No incidents reported.

Nov 8, 2024
Premier Inn Booking Outage
Resolved - This incident has been resolved.
Nov 8, 07:43 GMT
Investigating - Premier Inn have made us aware that their payment provider is currently experiencing an outage; which unfortunately means that bookings cannot be completed with them at this time.

Their teams are working with the provider to get the issue resolved as quickly as possible.

They apologise for any inconvenience caused.
Nov 6, 13:47 GMT
Nov 7, 2024
WEX Deployment Failures
Resolved - WEX Inc. identified a brief service interruption that was resolved at 23:17 GMT on the 7th of November, 2024.
Nov 7, 23:36 GMT
Investigating - We are currently investigating virtual card creation failures utilizing the WEX Inc. API.
This has been raised to WEX to investigate and we will provide updates as soon as possible.
Nov 7, 22:26 GMT
Nov 6, 2024
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