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Visa VPA API Deployment Errors
Monitoring - Conferma have identified an issue with VPA Deployments , there have been failures observed using this deployment method between 10.06 -11.21am today. A fix has been implemented and we are currently monitoring the results.
Apr 03, 2025 - 10:06 BST
Uptime over the past 90 days. View historical uptime.
Conferma Operational
90 days ago
100.0 % uptime
Today
Conferma Online Operational
Conferma App Operational
Conferma Opt In Portal Operational
Control Operational
90 days ago
100.0 % uptime
Today
Conferma SetUp Operational
90 days ago
100.0 % uptime
Today
SNAP Operational
SNAP Operational
Invoice Importer Operational
API Operational
API (payments) Operational
API (booking) Operational
Integration Operational
90 days ago
100.0 % uptime
Today
Travelport Operational
Amadeus Operational
Concur Operational
Sabre Virtual Payment Operational
DEEM Operational
90 days ago
100.0 % uptime
Today
Banking Partners Operational
90 days ago
100.0 % uptime
Today
ABSA Bank Operational
AirPlus International Operational
American Express Operational
Axis Operational
Bank of America Operational
Barclaycard Operational
BNP Paribas Operational
Bradesco Operational
Broxel Operational
Citi Bank Operational
Corpay (Comdata) Operational
Commonwealth Bank of Australia Operational
Diners Club International Operational
eNett International Operational
HSBC Operational
ING Poland Trevica Operational
Lloyds Operational
PS Bank Operational
RBS Operational
Santander Operational
Silicon Valley Bank Operational
US Bank Operational
Wells Fargo Operational
WEX Operational
Wirecard Operational
JP Morgan Operational
UOB Malaysia Operational
Bank of the West Operational
Bank of Montreal Operational
Ixaris/Nium Operational
SEB Kort Operational
Modulr Operational
90 days ago
100.0 % uptime
Today
Brex Operational
90 days ago
100.0 % uptime
Today
Revolut Operational
90 days ago
100.0 % uptime
Today
PNC Bank Operational
90 days ago
100.0 % uptime
Today
OCBC Bank Operational
90 days ago
100.0 % uptime
Today
Corner Bank Operational
90 days ago
100.0 % uptime
Today
NEC Bank Operational
90 days ago
100.0 % uptime
Today
Emirates NBD (UAE) Operational
90 days ago
100.0 % uptime
Today
Mashreq Bank Operational
90 days ago
100.0 % uptime
Today
SMCC Bank Operational
90 days ago
100.0 % uptime
Today
Sunrate Operational
90 days ago
100.0 % uptime
Today
Hotel Booker Operational
Hotel Booker Operational
Hotel Booker (mobile) Operational
Hotel Booker Reports Operational
Communications Operational
Email Service Operational
Fax Service Operational
Conferma HQ Operational
Conferma HQ telephone service Operational
Conferma Helpdesk Operational
Conferma Change Freeze Advance Notification Operational
File Handoff Service Operational
90 days ago
100.0 % uptime
Today
File Handoff Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Hotel Booker Migration To Sabre Mar 28, 2025 20:00 - Mar 29, 2025 11:00 GMT

Update - Hotel Booker is now serviced and maintained by Sabre – please send support tickets to hotelbooker.support@sabre.com, with the following information and a member of the team will be happy to assist:

Description:
Specific details of issue:
Impact:
Screenshots (where applicable):
Mar 29, 2025 - 11:41 GMT
Scheduled - From 08:00 GMT on Saturday 29th March Hotel Booker will be serviced and maintained by Sabre.

You can continue to raise support tickets via ServiceNow until 20:00 GMT on Friday 28th March, after this time please send support tickets to hotelbooker.support@sabre.com, with the following information and a member of the team will be happy to assist:

· Description:

· Specific details of issue:

· Impact:

· Screenshots (where applicable):
Mar 24, 2025 - 16:47 GMT
Apr 3, 2025

Unresolved incident: Visa VPA API Deployment Errors.

Apr 2, 2025

No incidents reported.

Apr 1, 2025
Service Disruption- Ramp card deployment Failure
Resolved - This incident has been resolved.
Apr 1, 10:57 BST
Monitoring - A fault has been rectified and we are currently monitoring results.
Mar 31, 09:15 BST
Update - We continue to assist RAMP in the investigation
Mar 28, 11:46 GMT
Investigating - We are currently investigating an issue with this service and will provide an update shortly
Mar 27, 18:21 GMT
Online Degraded Performance Issues
Resolved - This incident has been resolved.
Apr 1, 10:56 BST
Monitoring - Today 31st March 2025 , there were some issues with performance of Conferma Online , users may have experienced a degraded performance within the platform between 10.30am and 11.00am
The issue is now resolved and Conferma is monitoring.
Mar 31, 10:30 BST
Mar 31, 2025
Mar 30, 2025
Mastercard teams will perform a scheduled maintenance for Commercial Event Notifications
Completed - The scheduled maintenance has been completed.
Mar 30, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 00:00 GMT
Scheduled - Impact Description: During the maintenance window, customers may experience an intermittent delay in Event Notifications for InControl for Commercial Payments (ICCP). There will be no impact to Virtual Card Number (VCN) create, update and delete requests during this impact window.
Mar 27, 09:24 GMT
Mar 29, 2025

No incidents reported.

Mar 28, 2025
Mar 27, 2025
Amex vNG API Deployment Failures
Resolved - This incident has been resolved.
Mar 27, 12:37 GMT
Monitoring - Start : 25th March 2025 21:42 MST
End : 26th March 2025 07:31 MST

UPDATE : American Express teams were able to bring the impacted components back online to circumvent the issue.

- This will be the final communication regarding this event unless we experience reoccurrence.
- American Express teams will be working with internal teams and support partners to determine RCA.

Thank you for your patience and understanding.
Mar 26, 15:27 GMT
Update - Update: American Express - Unplanned High Priority - Service Disruption Notification

Event Description
Customers are unable to create, Modify, Delete or inquire Virtual Cards.

Start 25th March 2025
UPDATE: All Virtual Card journeys are impacted - Create,Update,Delete & Inquire.
Teams are actively working through remediation efforts and will notify you once the outage is circumvented.

Next communication will be in 2 hours or when the issue has been circumvented.
Mar 26, 14:50 GMT
Investigating - We are currently seeing a number of deployment failures against the American Express vNG API method.
This has been logged out to American Express to investigate.
Mar 26, 05:30 GMT
Mar 26, 2025
Mar 25, 2025
Conferma Connection with Sunrate
Resolved - This incident has been resolved.
Mar 25, 11:34 GMT
Update - Conferma Connection with Sunrate is confirmed and re-established. We have completed test deployment successfully and we are monitoring live Customer deployments to validate the connection.
Mar 24, 14:43 GMT
Update - We are continuing to monitor for any further issues.
Mar 24, 14:42 GMT
Update - Conferma Connection with Sunrate is confirmed and re-established. We have completed test deployment successfully and we are monitoring live Customer deployments to validate the connection.
Mar 24, 14:38 GMT
Monitoring - Conferma Connection with Sunrate is confirmed and re-established. We have completed test deployment successfully and we are monitoring live Customer deployments to validate the connection.
Mar 24, 12:50 GMT
Identified - We have observed a number of failed deployments for Sunrate Error code GW0506

This has been logged to Issuer to investigate.
Mar 21, 15:01 GMT
Mar 24, 2025
Issue with Super Admin & Admin User Administration Function within Online
Resolved - This incident has been resolved.
Mar 24, 09:54 GMT
Update - We are continuing to monitor for any further issues.
Mar 21, 13:32 GMT
Update - The essential maintenance relating to the issue is now complete, the functionality is now working as expected and we are monitoring the result.
Mar 21, 13:31 GMT
Monitoring - We are undertaking some essential maintenance relating to the issue and some users may experience service disruption, some users may be logged out of the system during this period.
Mar 21, 13:27 GMT
Update - We are continuing to investigate this issue.
Mar 21, 12:54 GMT
Update - We are continuing to investigate this issue.
Mar 21, 12:46 GMT
Investigating - We are currently experiencing issues accessing exisiting users accounts and creating new user accounts within Online Administration. Currently Super Admin and Admin Users may have difficulty creating and administering users.
Mar 21, 10:30 GMT
Mar 23, 2025

No incidents reported.

Mar 22, 2025
Premier Inn Disruption and Outage
Completed - The scheduled maintenance has been completed.
Mar 22, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 03:00 GMT
Scheduled - What
Opera disruption on 22nd March 2025 from 03:00 until 06:00 GMT

When
Our Live Booking System will be experience an outage between:

Date : 22nd March 2025
Time : 03:15 until 03:45 GMT

Please note: should you experience any problems accessing our PMS outside the above window please follow your normal procedures to report a fault.

Why
You may encounter some disruption between 03:00 and 06:00 GMT, Opera will not be accessible between 03:15 and 03:45 GMT.

Impact
During the update you will experience some disruptions during the booking process and an outage. During the outages our PMS will be unavailable to make bookings or able to search rates and availability No other changes will be made.
Mar 21, 16:15 GMT
Mar 21, 2025
Mar 20, 2025
Incident : Transactional Data delay Identified
Resolved - This Incident has now been resolved.
Mar 20, 14:02 GMT
Identified - Conferma Pay have identified issues with delayed transactional files, a fix has been made and we are currently working through the back log of data.

Customers may have experienced missing transactional data within SNAP.

Updates to be provided as soon as possible
Mar 20, 09:26 GMT
NIUM - Maintenance and Patching of Testing and Production Servers – March 2025
Completed - The scheduled maintenance has been completed.
Mar 20, 07:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:00 GMT
Scheduled - The PRODUCTION environment will have the updates applied on 20th March 2025 from 06:00 GMT till 07:30 GMT.
Mar 3, 10:52 GMT
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