Investigating - Conferma are currently experiencing an issue within the ServiceNow portal, users may experience agents requesting further information on cases which have already been provided.
Issue : Case Details are not being displayed for our Service Desk agents.
Our technical teams have raised this with ServiceNow support to have this investigated as a matter of urgency.
Apr 22, 2024 - 16:37 BST
Identified - The issue has been identified and a fix is being implemented.
Mar 29, 2024 - 15:39 GMT
Investigating - Please be informed that we have noticed Conferma Connectivity Log in issues, which may have affected Conferma services.
You may experience logging in issues which can be resolved by adding a value to the language dropdown in the login page, please select a language before logging in to avoid issues
Thank you for your patience while we restore the services and we apologise for the inconvenience caused.
Further updates to be provided
Mar 27, 2024 - 17:00 GMT
Visa will be conducting maintenance on the Visa Business Data Solutions (File Processing) platform. Users may experience a service disruption during this period. This may include intermittent VCN card creation failures and or updates during this period. Posted on
Apr 18, 2024 - 17:18 BST
Visa will be conducting maintenance on the Visa Spend Clarity for Bu platform. Users may experience a service disruption during this period. This may include intermittent VCN card creation failures and or updates during this period. Posted on
Apr 18, 2024 - 17:24 BST
Visa will be conducting maintenance on the Visa Business Data Solutions platform. Users may experience a service disruption during this period. This may include intermittent VCN card creation failures and or updates during this period. Posted on
Apr 18, 2024 - 17:21 BST
Resolved -
A service disruption has been identified and resolved for InControl for Commercial Payments (ICCP).
To: InControl contacts
Impact Start: 20 April 2024, 08:47 CT (13:47 UTC) Impact End: 22 April 2024, 02:35 CT (07:35 UTC)
Impact Description: During this impact window, customers may have been unable to access the InControl for Commercial Payments(ICCP) User Interface (UI) in the Member Test Facility (MTF) Environment.
Customer Region Impacted: Global
Mastercard Reference Number: INC000000384611
Communications Reference ID: 188165 Support International: 1-636-722-6176 or 1-636-722-6636
Toll Free: United States 1-800-999-0363 Canada 1-800-455-9233 Ireland 1-800-818-383 Spanish Language Support: 1-636-722-6292
Completed -
The scheduled maintenance has been completed.
Apr 18, 06:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 05:00 BST
Scheduled -
Dear Client,
Please find below our monthly planned Patching and Maintenance taking place in the month of April which includes the installation of patches to our systems for 3rd party-supplied components i.e. MySQL, Apache, etc.
The PRODUCTION environment will have the updates applied on 18th April 2024 from 05:00 GMT till 06:30 GMT.
Patching on both environments will incur a short period of intermittent downtime ranging from 5 and up to 30 minutes whilst systems are rebooted, etc.
Best regards, Nium Client Experience team
Apr 4, 12:25 BST
Resolved -
This incident has been resolved.
Apr 17, 13:25 BST
Update -
We are continuing to investigate this issue.
Apr 17, 04:58 BST
Investigating -
Conferma is currently experiencing intermittent card deployment failures for American Express deployment method vNG API with errors being received from AMEX. This has been raised with American Express for investigation and further updates will be provided.
Apr 17, 04:56 BST
Completed -
The scheduled maintenance has been completed.
Apr 13, 05:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 01:00 BST
Scheduled -
Dear Sir or Madam,
On April 13, 2024 from 2:00 to 6:00 a.m. CEST (UTC+2) maintenance work will take place on the Virtual Cards system.
No downtime of the affected systems is expected. However, within this time window, there may be sporadic increased latency times for a short time. This might cause short delays when using the CPN generation on the Virtual Cards system.
We kindly ask for your understanding.
With thanks & best regards, AirPlus International
Apr 9, 16:35 BST